At Spencers we are absolutely committed to delivering high quality service and are committed to exceeding customers' service expectations.
Our Quality Assurance team audits completed work, and in the interests of continuous improvement, they deliver trade-specific training to our own staff and to our subcontractors. That training educates workers on our customers' standards, specifications and coding systems.
Spencers utilises a comprehensive and specifically developed Contract Quality Management System (CQMS) to manage quality of all components. Quality Assurance Management Plans and standardised procedures have been instigated throughout the organisation to ensure all company activities are delivered according to industry standards.
The Key Message to our Trades Subcontractor is "Do it Once and Do it Right"
When we finish a job we look around and ask ourselves "if this was my home, would I pay a professional tradesperson for this work?"
The answer has to be "Yes".